OctaFX | OctaFX Forex Broker
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  • 1Account opening
  • 2Personal Area
  • 3Personal information and access data
  • 4Account verification
  • 5About OctaFX
  • 6Trading conditions
  • 7Trading accounts
  • 8Trading platforms
  • 8.1MT4
  • 8.2cTrader
  • 8.3MT5
  • 9Deposit bonus
  • 10Champion MT4 Demo Contest
  • 11cTrader Weekly demo contest
  • 12Supercharged Real Contest
  • 13Deposit and withdrawal
  • 14IB program
  • 15Autochartist
  • 16Trade&Win loyalty program
  • 17OctaFX Copytrading for Copiers
  • 18OctaFX Copytrading for Master Traders
    • How do I sign up?
      1. Submit the signup form to open your first account. Fill in all the required information and click "Open account", or simply sign up with your Facebook or Google+ account.
      2. Check your email for a message titled "Confirm your email address" and then confirm your email. Skip this step if you are using Facebook or Google+ to sign up.
      3. Fill in all the required information and click "Continue", then select which platform you want an account for. We offer MT4, MT5 and cTrader.
      4. Select "Continue to deposit". During this step you'll get an email titled "Welcome to OctaFX!" It contains your trading account credentials and PIN code. Make sure you keep this email.
      5. Your trading account has been opened successfully! Select one of the deposit options to make a deposit, or click "Or verify my identity" to verify your Personal Area.
      Please note: Make sure your credentials match your documents as you'll be asked to confirm your personal data during verification. Please also bear in mind that since you can only use your own bank account, credit/debit card or e-currency wallet, your personal info should match the account or cardholder name as well.
    • I already have an account with OctaFX. How do I open a new trading account?
      1. Sign in to your Personal Area with your registration email address and Personal Area password.
      2. Either click on your account number at the top right corner or click "Trading Accounts", and select "Open Real Account" or "Open Demo account".
    • What type of account should I choose?
      It depends on the preferred trading platform and the trading instruments you'd like to trade. You can compare account types here. If you need to, you can open a new account later.
    • What leverage should I select?
      You can select 1:1, 1:5, 1:33, 1:50, 1:200 or 1:500 leverage on MT4 and cTrader, or 1:1, 1:5, 1:33, 1:50, 1:200 on MT5. Leverage is virtual credit given to the client by the company, and it modifies your margin requirements, i.e. the higher the ratio, the lower the margin you need to open an order. To choose the right leverage for your account you can use our Forex calculator. Leverage can be changed later in your Personal Area.
    • Can I open a swap-free (Islamic) account?
      Yes, simply check the "Swap-Free" box when you open your account. Please note that swap-free accounts do not offer any benefits over regular accounts. There is a fixed fee for using swap-free accounts.
      Commission = pip price * swap value of the currency pair.
      The fee does not count as interest and depends on the direction of the position (i.e. buy or sell).
    • Where can I find your Customer Agreement?
      You can find it here. Please make sure you’ve read and agreed with our Customer Agreement before you start trading.
    • I've opened an account. What do I do next?
      After opening an account, check your email to find your account credentials. The next step is to download and install a trading platform. You can find download links and instructions here. You can also find information on trading in our Education section.
    • What is Personal Area for?
      In your Personal Area you can open new accounts, manage existing ones, make deposits and request withdrawals, transfer funds between your accounts, claim bonuses and restore forgotten passwords.
    • How do I sign in to my Personal Area?
      To sign in, please use your registration email address and Personal Area password. You can restore your Personal Area password here if you lose it.
    • I forgot my Personal Area password. How can I restore it?
      Visit our password restore page. Enter your registration email address and click "Restore password". A restoration link will be sent by email. Follow this link, enter a new password twice and click the "Submit" button. Use your email address and new password to log in.
    • How do I switch between accounts in my Personal Area?
      You can select the account at the top right side of the page or by clicking on the drop down arrow next to the account number in "My accounts" list, and selecting "Switch to this account".
    • How do I change my leverage?
      Click Change next to "Leverage" in your Account Summary, select a new ratio and click the "Change" button. You can change leverage only if you have no open positions or pending orders.
    • How do I switch my MT4 account to regular or swap-free?
      Click Change next to "Swap-Free" in the Account Summary, select whether you would like this account to be swap-free or not, and click "Change". Make sure you have no open positions or pending orders before changing this parameter.
    • Where can I find all of my accounts?
      Click Trading Accounts on the right and open "My Accounts" to see the full list. Here you can view general information including account number, type, currency and balance, switch between accounts, hide or display them on the main page, make deposits and create withdrawal requests.
    • How can I hide an account I am not using any more from my accounts list?
      To hide a trading account, sign in to your Personal Area, find its number in "My Accounts" list, click on the drop down arrow and select "Hide account". The account can later be restored in your accounts list.
    • How can I close my Personal Area?
      In order to close your Personal Area please send a request to support@octafx.com.
    • What is Account Monitoring?
      The Account Monitoring tool has been developed for you to be able to share your performance, charts, profits, orders and history with others. You can do so by adding your account to Monitoring. You can also use Account Monitoring to view and compare successful traders' statistics and learn from them.
    • How do I add my account to Monitoring?
      Sign in to your Personal Area, select "My accounts" and Monitoring on the right. Then find the number of the account you would like to add in "Your available accounts" and click "Add to monitoring".
    • How do I remove my account from Monitoring?
      Open Account Monitoring page in your Personal Area, find the number of the account in "Your monitored accounts" list and click "Remove account".
    • How do I hide my real account balance and positions from Monitoring?
      Open the Account Monitoring page, find the number of the real account in "Your monitored accounts". Click "Visibility setup" and uncheck the required boxes. Click "Save settings" button below to apply the changes.
    • Can I have several Personal Areas?
      The OctaFX Personal Area is designed for you to store all the information about your trading in one place. Please be aware that creating several Personal Areas by using multiple email addresses is prohibited.
    • How do I change my email address?
      Open the My personal info page in your Personal Area, click "Change" next to your current email, enter your new address and click the "Change email" button. A confirmation link will be sent to both old and new addresses. Click the link sent to your old email address and the link to sent to your new email address to apply the changes.
    • How do I change my phone number?
      Open My personal info page and click "Change" next to your current phone number.
    • I forgot my trader password. How can I get a new one?
      Please sign in to your Personal Area, click Settings on the right and Restore passwords below. Tick "Account password" box and select the number of your account from the drop-down menu. Enter ReCaptcha and click "Submit" button. New trader password will be sent to your email address.
    • How can I change my PIN code?
      In your Personal Area click Settings and choose Change passwords. Tick the "PIN CODE" box, enter your current PIN code and the new PIN code twice. Click the "Change" button to apply the changes.
    • How can I set a new Personal Area password?
      To set a new Personal Area password, sign in using your current password, open Settings, select Change passwords on the right, then "Personal Area password". Enter your current password into the "Current" field, and new password into "New" and "Repeat" fields. Click the "Change" button to confirm.
    • How can I change my trader password?
      You can change your trader password in your Personal Area. Sign in using your registration email address and Personal Area password. Open the Change passwords page under Settings on the right, check "Account password" and choose the account number from the drop down menu. Then enter your current trader password in the "Current" box, followed by a new password into "New" and "Repeat". Select "Change" to save the new password.
    • I lost my trader password/PIN code. How can I restore it?
      Login to your Personal Area then choose Settings to the right side and select Restore password. Choose the password you would like to restore (PIN code, account password), enter the ReCaptcha and click "Submit". The new password will be sent to your email address.
    • How can I restore or change my investor password?
      You cannot restore the Investor password. You can set it in your MT4 or MT5. Please follow the steps below:
      1. Select "Tools" and click "Options"
      2. Under the "Server" tab, select "Change"
      3. Insert the current master password in the "Current Password" text field
      4. Select "Change investor password" if it is not marked yet
      5. Insert the new investor password in the "New Password" text field
      6. Re-type the new investor password in the "Confirm" text field
    • How can I verify my account?
      We require at least two different documents for verification: a proof of identity and a proof of address. You'll need to submit your passport, national identity card or any other government issued photo ID. Your name, date of birth, signature, photograph, ID issue and expiry dates and the serial number must be clearly visible. The ID must not have expired. The entire document must be scanned or photographed. Fragmented or folded documents will not be accepted. A recent utility or phone bill, lease agreement, bank statement or credit card statement dated within the last few months can be submitted as your proof of address. The document must be scanned, and fragmented or folded documents will not be accepted. The document must show your address as stated in your account details. The documents can be submitted within your Personal Area or to support@octafx.com
    • Why should I verify my account?
      Account verification is a simple measure to ensure the validity of your information and protect our clients against fraud. It will make sure that your transactions are authorised and secure. We strongly recommend submitting all of the required documents before making your first deposit, especially: In case you want to deposit with Visa/Mastercard If you would like to claim a bonus on your first deposit Please note that you can only withdraw funds if your account is verified. Your personal data will be held in the strictest confidence.
    • I have submitted the documents. How long does it take to verify my account?
      Usually our verification procedure is very fast, taking just minutes, but sometimes it may require more time for our KYC Department to review your documents. This may depend on the amount of verification requests, or if it was submitted overnight or at the weekend, and may take up to 1-2 business days in exceptional cases. The quality of the documents you submit can also affect approval time, so make sure your document scans are clear and not distorted. Once verification is completed, you will be notified by email.
    • Is my personal information safe with you? How do you protect my personal information?
      We use highly secure technology to protect your personal data and financial transactions. Your Personal Area is SSL-secured and protected with 128-bit encryption to make your browsing safe and your data inaccessible to any third parties. You can read more about data protection in our Privacy Policy.
    • Where are your servers?
      Our trading servers are in London. OctaFX has a wide network of servers and data centres located throughout Europe and Asia that ensures low latency and stable connection.
    • What are your market opening hours?
      MT4 and MT5 trading hours are 24/5, starting at 00:00 on Monday and closing at 23:59 on Friday server time (EET/EST). cTrader server time zone is UTC +0, however you can set your own time zone for charts and trading information in the right bottom corner of the platform.
    • What are the advantages of trading with OctaFX?
      OctaFX values every customer and does everything possible to make their Forex trading experience with us positive and profitable. It has always been our top priority to provide our clients with high quality services in accordance with international standards and regulation. Our aim is making a trading experience convenient and outstanding, striving to drive Forex trading to a completely new level. OctaFX offers market execution of less than a second, no commission on deposit and withdrawal, lowest spreads in the industry, various deposit and withdrawal methods, negative balance protection, and a wide range of trading tools. Please find out more here.
    • Does OctaFX take part in any CSR programs?
      OctaFX is proud to be a socially responsible company. We are engaged into supporting various foundations and charity programs, making all the efforts possible to help those in need. We believe that it's our responsibility to improve the quality of life of disabled people around the globe. You can learn more on how you can help here at our Charity page.
    • How does OctaFX support sports activities?
      Apart from helping various charity organisations, OctaFX supports sports initiatives across the globe. We’re thrilled to support sports our clients have passion for. That’s why back in 2014, our first sponsorship agreement was signed with Persib Bandung football club, which ended in Persib winning ISL Cup 2014, claiming the right to be called Indonesian Champions. We’ve also supported Rip Curl Cup Padang Padang, which took place in August in Bali, connecting the feeling of riding the waves that surfing and Forex have in common. OctaFX has also sponsored Southampton Football Club, an English Premier League team. You can find out about our current sponsorships here.
    • What is your spread? Do you offer fixed spread?
      OctaFX offers floating spreads that vary according to the market situation. Our goal is to provide you transparent prices and the tightest spreads we can without applying any additional commission. OctaFX simply passes on the best bid/ask price we receive from our liquidity pool and our spread accurately reflects what is available in the market. The main advantage of a floating spread over a fixed spread is that it is often lower than average, however you may expect it to widen at market open, during rollover at (server time), during major news releases or high volatility periods. We also provide excellent fixed spreads on USD-based pairs, which offer predictable costs and are ideal for long-term investment planning. You can check minimum, typical and current spreads for all trading instruments on our Spreads and conditions page.
    • How does floating spread change throughout the day?
      Floating spread varies throughout the day depending the trading session, liquidity and volatility. It tends to be less tight at market opening on Monday, when high impact news is released, and at other times of high volatility.
    • Do you have requotes?
      No, we do not. A requote occurs when the dealer on the other side of the trade sets an execution delay during which the price changes. As a non-dealing desk broker OctaFX simply offsets all orders with the liquidity providers to be executed at their end.
    • Do you have slippage on your platforms?
      Slippage is a slight execution price movement that may occur due to the lack of liquidity behind the requested price or when it's been taken by other traders' orders. It can also happen due to market gaps. Slippage should be factored in as one of the risks when trading with an ECN broker since it cannot guarantee that your order will be executed at the requested price. However, our system is set up to fill orders at the next best available price whenever slippage occurs. Please be aware that slippage can be both positive and negative, and OctaFX cannot influence this factor.
    • Do you guarantee stop orders?
      Being an ECN broker, OctaFX cannot guarantee filling at the requested rate. After being triggered, a pending order becomes a market one and is filled at the best available price, which primarily depends on the market conditions, available liquidity, trading pattern and volume.
    • Is it possible to lose more than I deposited? What if my account's balance becomes negative?
      No, OctaFX offers negative balance protection, so whenever you balance becomes negative we automatically adjust it to zero.
    • Negative balance protection
      OctaFX's top priority is making your trading experience great, that’s why no matter what the risks are, we’ll back you up: Our risk management system ensures that the client cannot lose more than he initially invested.If your balance becomes negative due to Stop Out, OctaFX will compensate the amount and bring your account balance back to zero. OctaFX guarantees that your risk is limited to only those funds you have deposited into your account. Please be aware that this does not include any debt payments from the client. Thus our clients are protected from losses beyond the initial deposit at OctaFX's cost. You can read more in our Customer agreement.
    • How much margin is required to open my order?
      It depends on the currency pair, volume and account leverage. You can use our Forex Calculator to calculate your required margin. When you open a hedge (locked or opposite) position, no additional margin will be required, however if your free margin is negative you will not be able to open a hedge order.
    • My order was not executed correctly. What should I do?
      With market execution we cannot guarantee filling at the requested rate for all of your positions (please check About ECN trading for more details). However in case you have any doubts, or if you would like an individual review of your orders, you are always welcome to write a detailed complaint and send it to support@octafx.com. Our trade compliance department will investigate your case, provide you with a prompt response and make corrections to the account if applicable.
    • Do you have any commissions?
      MT4 and MT5 commission is included in our spreads as mark-up. No additional fee is applied. We charge trading commission on cTrader. You can find half-turn commision rates here: https://www.octafx.com/spreads/ctrader
    • What trading techniques and strategies can I use?
      Our clients are welcome to use any trading strategies, including but not limited to scalping, hedging, news trading, martingale as well as any Expert Advisers, with the only exception being arbitrage.
    • Do you allow hedging/scalping/news trading?
      OctaFX allows scalping, hedging and other strategies, if the orders are placed in accordance with our Customer Agreement. However please note that arbitrage trading is not allowed.
    • What tools do you have for me to track major news releases and times of high market volatility?
      Please feel free to use our Economic Calendar to be informed about upcoming releases, and our Forex News page to learn more about recent market events. You can expect high market volatility when the event with top priority is about to take place.
    • What is a price gap and how does it affect my orders?
      A price gap signifies the following:
      • Current bid price is higher than the ask price of the previous quote;
      • or Current ask price is lower than the bid of the previous quote
      Current bid price is higher than the ask price of the previous quote; or current ask price is lower than the bid of the previous quote. It is important to understand that you may not be always able to see a price gap on the chart since it can be enclosed in a candle. As the definition implies, in some cases you would need to observe the ask price, while the chart shows only the bid price. The following rules are applied to pending orders executed during a price gap:
      • If your Stop Loss is within the price gap, the order will be closed by the first price after the gap.
      • If the pending order price and Take Profit level are within the price gap, the order will be cancelled.
      • If the Take Profit order price is within the price gap, the order will be executed by its price.
      • Buy Stop and Sell Stop pending orders will be executed by the first price after the price gap. Buy Limit and Sell Limit pending orders will be executed by the order’s price.
      For example: bid is listed as 1.09004 and ask is 1.0900. In the next tick, bid is 1.09012 and ask is 1.0902:
      • If your Sell order has stop loss level at 1.09005, the order will be closed at 1.0902.
      • If your Take Profit level is 1.09005, the order will be closed at 1.0900.
      • If your Buy Stop order price is 1.09002 with take profit at 1.09022, the order will be cancelled.
      • If your Buy Stop price is 1.09005, the order will be opened at 1.0902.
      • If your Buy Limit price is 1.09005, the order will be opened at 1.0900.
    • What happens if I leave my order open overnight?
      It depends on your account type. If you have a MT4 regular account, swap will be applied to all positions left open overnight (server time). If your MT4 account is swap-free, swap-free commission will be applied overnight instead. MT5 accounts are swap-free by default. Three days' fee is charged, meaning it will be applied on every third rollover of your trade. cTrader accounts are swap-free and have no overnight fees. However a fee is changed if you leave your position open for the weekend. You can use this tool to examine our fees.
    • Why tripled swap is applied when I roll a position over from Wednesday to Thursday?
      Triple swap is applied from Wednesday to Thursday in order to account for the settlement of trades through the weekend, as swap rates are not charged during this period due to the market being closed.
    • Can I trade CFDs at OctaFX?
      Yes, you can trade CFDs on MT5 Pro account. You can learn more about CFD trading here.
    • Can I trade Cryptocurrency at OctaFX?
      Yes, you can trade Cryptocurrency at OctaFX. You can trade Bitcoin, Ethereum and Litecoin. You can see how to trade Cryptocurrency here.
    • Can I trade Commodities at OctaFX?
      Yes, enjoy the benefits of trading gold, silver, crude oil and other commodities with OctaFX! See more here
    • What are commodities?
      Сommodities are tradeable physical assets such as metals including gold, silver, platinum and copper, as well as crude oil, natural gas and other resources.
    • What types of accounts do you offer?
      OctaFX offers a wide range of trading accounts suitable for any trading strategy and any level of your trading experience. Both real and demo accounts are available on three trading platforms – MetaTrader 4, MetaTrader 5 and cTrader. You can compare accounts and chose the one fitting your individual requirements here.
    • Do you offer demo accounts?
      Yes, you can open as many demo accounts as you want in your Personal Area, to practice and test your strategies. You can also win real funds by participating in the OctaFX Champion or cTrader weekly demo contests.
    • How do I open a demo account?
      Login to your Personal Area, click on your account number at the top right side and select Open demo account at the top of the page. Demo accounts emulate real market conditions and prices and can be used to practice, get familiar with the platform and to test your strategy risk-free.
    • How do I top up my demo account balance?
      Switch to your demo account in the Personal Area and click Top up demo account at the top of the page.
    • Do you deactivate demo accounts?
      MT4 and MT5 Demo accounts expire after 60 days of inactivity, while cTrader accounts are disabled if you don't use them for 90 days. Meanwhile trading with demo contest accounts will be disabled after the round ends.
    • Can I have multiple accounts?
      We do not limit the number of demo accounts you can open. However, please note that you cannot create more than two real accounts unless at least one of them is used for trading. In other words, you can only open a third account if you perform at least one deposit and/or complete a trade using one of the existing accounts.
    • What account currencies do you offer?
      As an OctaFX client you can open USD or EUR accounts. Please be aware that you can deposit these accounts in any currency and your deposit will be converted into the currency of your choice with the currency rate set by a payment system. If you deposit USD to your EUR account or vice versa, the funds will be converted using the current EURUSD rate.
    • Can I change my account currency?
      Unfortunately, you cannot change your account currency, but you can always open new trading account in your Personal Area.
    • Where can I find the access data?
      All access data including account number and trader password are sent by email after the account is opened. If you lose the email, you can restore your access data in your Personal Area.
    • Where can I download my account statement?
      You can download your account statement in the Personal Area: find your account in "My accounts" list, click drop down arrow and select "Trades History". Select the dates and click on "CSV" or "HTML" button depending on the file format you require.
    • What trading platforms do you offer?
      We offer three very well-known trading platforms: MetaTrader 4, MetaTrader 5 and cTrader. You can open both demo and real accounts on all the platforms we offer. All platforms are available for PC, via web browser and as a mobile applications in AppStore and on Google Play. You can compare them here.
    • Can I use MT4/MT5 EAs or Indicators in cTrader?
      It is not possible to use MT4/MT5 EAs (Expert Advisors) and Indicators in cTrader. However, it is possible to convert your MQL EA or Indicator code to C# by following the link. It is also available in your cTrader under the "Links" tab.
    • Can I use my account on another platform?
      You cannot login to an account designed for one plarform on another platform. For example, you cannot login to MT5 with an MT4 or cTrader account and vice versa.
    • Can I run several accounts simultaneously?
      Yes, you can. You can log into to several MT4/MT5 accounts simultaneously if you install several instances of MT4/MT5. As for cTrader - you can simply open cTrader repeatedly to log into several cTrader accounts at the same time.
    • Can I trade with my Android/iOS device?
      Yes, you can install MetaTrader 4, MetaTrader 5 and cTrader on your device. Visit our platforms page to find detailed instructions on how you can download MT4, MT5 and cTrader to your iOS/Android device.
    • Do you have a web-based platform?
      Yes, you can log into to MT4 or MT5 here. This allows you to trade from any browser on any operating system using the well-known interface of the desktop Metatrader 4 platform. All major tools are available including one-click trading and chart trading. We also have web-based cTrader platform available here: ct.octafx.com To trade on cTrader platform through your browser you just need to log into the terminal using your credentials. Web-based cTrader supports all major browsers and is available for mobile phones and tablets. You can access transparent prices, advanced charting and technical analysis from any device with Internet access.
    • How do I log into MetaTrader 4 with my account?
      Open MT4, then click "File" › "Login with trading account". In the pop-up window, enter your account number, trader password and select "OctaFX-Real' for real accounts or "OctaFX-Demo" if you login with a demo account.
    • How do I open an order?
      To bring up the "New Order" window you can:
      • Press F9 on your keyboard;
      • Right click a symbol in the Market Watch window and select 'New Order' from the pop up menu;
      • Right click on the open chart and select "New order";
      • Click on the "New Order" button in the toolbar.
      In the pop-up window please select the symbol from the drop down list, set the volume of the order in lots, set Stop Loss or Take Profit level and select the type of your order.
      If you choose "Market execution", simply click "Buy" or "Sell" below to open the position at the current market rate.
      If you'd like to open a pending order, select it as the order type. Next choose its type (i.e. Buy Limit, Sell Limit, Buy Stop or Sell Stop) and specify the price at which it will be triggered. Click the 'Place' button to submit the order.
      To specify Stop Loss or Take Profit level, click the up or down arrow to fill in the current price and and adjust it to your Stop Loss or Take Profit price.
      As soon as the position has been opened, it will appear in the Trade tab.
      MT4 also allows you to open and close positions with one click. To enable One-Click trading, select 'Options' from the 'Tools' menu. In the Options window, open the Trade tab, tick 'One-Click Trading' and click OK to apply the changes.
      With one-click trading you can perform trading operations on the chart. To enable One-Click Trading panel right click the chart and tick One-Click-Trading in the context menu. The panel can be used to place market orders with specified volumes.
      You can also place a pending order from Trading submenu of the chart's context menu. Right click on the necessary price level on the chart and select the type of pending order you would like to open. Available pending order types at this price level will be displayed in the menu.
    • What order types are available in MT4?
      You can open market or pending orders in MT4 A market order is executed at the current market price. The following types of pending orders are available:
      • Buy Limit is used to open a Buy order at a price below the current bid
      • Sell Limit is an instruction to open a Sell order at a price above the current ask
      • Buy Stop allows you to open a long position when the price reaches the pre-defined level, which is above the current bid
      • Sell Stop becomes active when the ask price reaches the order level, which is below the current bid
    • How do I set Stop Loss and Take Profit?
      To modify a position, please double click "Stop Loss" or "Take Profit" field of the position line in the Trade tab. Alternatively, you can right click the position line and select "Modify order". Then simply set the Stop Loss or Take Profit level and click "Modify" button below. Be aware that:
      • Sell order: Stop Loss should be above current ask price, and Take Profit below the current ask price
      • Buy order: Stop Loss should be below current bid price, and Take Profit above the current bid price.
      Note that each trading instrument has a certain stop level, so if the Stop Loss or Take Profit level is too close to the current price, you will not be able to modify the position. You can check minimum Stop Loss and Take Profit distance by right-clicking a trading instrument in the Market Watch window and selecting Symbols from the context menu. Select the required trading instrument in the pop-up window and click the Properties button. You can also modify your order from the chart. To do so, enable the "Show trade levels" option in your terminal settings. Then click on a position level and drag it up (to set Take Profit for Buy positions or Stop Loss for Sell positions) or down (Stop Loss for Buy or Take Profit for sell).
    • How do I close an order?
      Find the order in the "Trade" tab, right-click it and select "Close order". In the pop-up window, click the "Close order" button. You can also close a position by an opposite one. Double-click the position line in the Trade tab, then select "Close by" in the Type field. The list of opposite positions will appear below. Select one of them from the list and click the "Close" button. If you have more than two opposite positions, you can select "Multiple close by" in the type field. This operation will close open positions in pairs.
    • Where can I see my trading history?
      All of your closed orders are available in the "Account history" tab. You can also create an account statement here by right-clicking any entry and selecting "Save as detailed report". You can also find your trading history in your Personal Area.
    • How do I open a new chart.
      Right click the required currency pair in the Market Watch window and select "New chart" or simply drag and drop it to the currently open one. You can also select "New Chart" from the File menu or click New Chart button on the toolbar.
    • Where do I change chart settings?
      RIght click the chart and select "Properties". The Properties window has two tabs: Colours and Common. Chart elements are listed on the right side of the colour tab, each with its own drop-down colour box. You can mouse over any colour sample to view its name and click to select one of preset colours. In the common tab you can select type of chart and enable such features as Volume, Grid and Ask Line. You can also change chart type by clicking on the desired icon to apply bar, candlestick or line price data. To change periodicity, click on the Periods icon or select the desired timeframe from the toolbar.
    • Why am I unable to open a position?
      First of all, please make sure you have successfully logged in with your trading account. Connection status in the right lower corner will indicate whether you are connected with our server or not. If you are unable to open a "New Order" window and the "New Order" button in the toolbar is inactive, then you logged in with your investor password and should log in again with your trader password instead. An "Invalid SL/TP" message means the Stop Loss or Take Profit levels you set up are incorrect. "Not enough money" message means your free margin is not sufficient to open an order. You can check the required margin for any position using this tool.
    • I can see only few currency pairs in MT4
      To see all the available trading tools go to your MT4 terminal, right-click on any pair in the "Market Watch" window and select "Show all". Press CTRL + U to enable trading tools manually.
    • What are your stop levels?
      Each trading tool has its own stop levels (limits). You can check the stop level for a specific currency pair by right-clicking on it in "Market Watch" and selecting "Specification". Please note that OctaFX has five-digit pricing, so the distance is shown in points. For instance, the EURUSD minimal distance is shown as 20 points, which equals 2 pips.
    • What do I do if I see "Waiting for Update" on the chart?
      Open the "Market Watch" window, left-lick and hold down the mouse button on the preferred pair. Drag the chosen pair onto the chart indicating "Waiting for Update". Release the mouse button. This will automatically update the chart.
    • Why is the "New Order" button grey?
      It means that you have logged into your account using your investor password. That limits your access to the charts, technical analysis and Expert Advisors. You are not able to trade if you log in to your account with your investor password. In order to start trading, you have to login with your trader password.
    • Why do I see "Invalid account" in the connection status?
      An "Invalid account" error indicates that you have entered incorrect login details. Please make sure that: - You entered the account number - You used the correct password - You chose the correct server: 'OctaFX-Real' for real accounts and 'OctaFX-Demo' for demo accounts If you've lost your trader password, you can restore it in your Personal Area.
    • Why do I see "No Connection" in the connection status?
      No Connection indicates that you failed to connect to our server. You should do the following: - Click on the bottom right corner of MT4 where it is showing No Connection and select "Re-scan servers", or select the server with the lowest ping. - If the server does not respond, close MT4 and restart it again using "Run as Administrator" mode. - Check your Firewall settings and add MT4 to the "allowed programs" or "exceptions" list. If this doesn't work, please contact our Customer Support.
    • Do you provide EAs or Indicators? Where can I download them?
      OctaFX does not provide or recommend any expert advisors (EAs) or indicators. However, you can download indicators for MetaTrader4 on the MQLSource Code Library. Follow the link: MQL5.com It is also possible to download Indicators and EAs from other sources.
    • What is cTrader?
      The cTrader trading platform is specifically designed for ECNs and offers direct market access (DMA). It has no restrictions on Stop/Limit levels and allows you to reverse, double or close all positions in one click. Level II depth of market available in cTrader provides more transparency regarding available liquidity. You can compare cTrader with other platforms here.
    • How do I login to cTrader with my account?
      You can log into any of your OctaFX cTrader accounts using your cTID. A cTID is created and sent to your email when you open your first cTrader account, provided you haven't registered a cTID with this email already.
    • How do I open a position?
      The fastest way to open a position is to click the QuickTrader buttons from the Symbols or Favourites lists. Select the trading instrument and order volume and press "Sell" or "Buy" to open a market order. To open the "Create order" window, you can press F9 on your keyboard, select "New Order" from the cTrader menu or click "Create New order" button from the toolbar. If one-click trading is disabled, clicking the QuickTrade buttons will open a "Create Order" window as well. In the "Create Order" window select symbol, volume and click the "Sell" or "Buy" button below. To place a pending order, open the "Create order" window as described above and select the type of the order from the menu on the left. Select symbol, set order price, volume and expiry date if required. Here you can also set one or more Stop Loss or Take Profit levels. This done, click "Sell" or "Buy" below to place the order.
    • How do I modify a position?
      Double-click or right-click on the position line in TradeWatch and select "Modify Position". In the "Modify positions" window set your Stop Loss and Take Profit. SL and TP can be edited by price or number of pips. Click "Protect" to apply the changes.
    • How do I close a position in cTrader?
      You can close one position by clicking "Close" on the far right of your order in the Positions tab or close all open positions by clicking "Close all".
    • Where is my account history in cTrader?
      You can find the history of your positions in cTrader's History tab. Here you can also create an HTML statement if you right-click and select "Create Statement".
    • Why am I unable to open a position in cTrader?
      It's most likely that you do not have enough free margin to open that position. You can check the exact reason in the Journal tab.
    • How do I open a new chart?
      Select a trading instrument from the "Symbols" section on the left, right-click on it and select "New Chart".
    • How do I switch between units and lots?
      You can switch between lots or units if you open settings (the cogwheel at the bottom left corner of cTrader), then go to Assets and select "Lots" or "Units".
    • How do I change one-click trading mode?
      You can choose between "Single-Click", "Double-Click" and "Disabled" (Order Screen) modes if you open settings (the cogwheel at the bottom left corner of cTrader), then go to QuickTrade.
    • How do I customise my charts?
      Right-click the chart to bring up the popup menu. Here you can change periodicity, symbol, colour and viewing options.
    • What is Depth of Market?
      Depth of Market (DoM) refers to the available liquidity at different price levels for a currency pair. Three types of DoM are available in cTrader:
      • VWAP DoM shows a list of expected VWAP prices next to adjustable volumes.
      • Standard DoM is an overview of available liquidity for a particular instrument. The liquidity amount is shown next to each available price.
      • Price DoM shows a list of prices up and down from the current spot price, and the liquidity available behind each price.
    • Why can't I log into cTrader?
      Please check that you entered the correct cTID (usually your email) and password. You can only log into the cTrader platform if you download it from the OctaFX web site. Keep in mind that you cannot log into cTrader using an MT4 or MT5 account and vice versa.
    • How can I trade on charts?
      In cTrader you can modify Stop Loss, Take Profit and Limit orders from the chart. Open a chart for the symbol you are currently trading and click View Options icon from the top of the chart. Select "Orders and Positions" to see entry price, volume and direction on the chart. To modify a position or an order, mouse your cursor over its line on the chart and click and drag Stop Loss, Take Profit or Volume to the required rate.
    • What is cTrader ID?
      cTrader ID is a single portfolio designed to keep your accounts, workspaces and favorites in a cloud. It allows you to access your trading accounts and platform layouts from any computes. You can learn more about cTrader ID here.
    • What is Live Sentiment?
      Live sentiment shows long and short positions of other traders. You can use this tool to identify the percentage of traders which are currently short and long before making your decision to enter the market.
    • What is smart stop out?
      "Smart stop out" is the stop out logic applied to cTrader accounts. Thanks to this algorithm, when the margin level of your account falls below 15%, only a part of the volume necessary to raise the margin level above stop out level is closed.
    • How do I restore my cTrader ID?
      You can reset your cTID password by performing the following steps: -First you need to open cTrader platform. -Click the login button and you will get transferred to the new login page -Click on the "Forgot?" button in the password box. -You will be taken to the password reset screen, here you should enter the email address used to create your cTrader ID. -Check your email inbox for the new password. -Din`t forget to change your password, so you will remember it.
    • How do I log into MetaTrader 5 with my account?
      Open MT5, then click "File" › "Login with trading account". In the pop-up window, enter your account number, trader password and select "OctaFX-Real' for real accounts or "OctaFX-Demo" if you want to log in with a demo account.
    • Why can't I log in?
      Check the last entry in the “Journal” tab to find out the exact reason: “Invalid account” means that some of the credentials you entered upon login are incorrect - it could be account number, password or the trading server. Double check your access data and try to sign in again. “No connection to OctaFX-Real” or “No connection to OctaFX-Demo” indicates that your terminal is unable to establish a connection with the nearest access point. Check if your internet is working, then click on the connection status and select “Network rescan”. if the issue persists, please get in touch with our customer service.
    • How do I open an order?
      Press F9 on your keyboard or click the “New Order” button from the standard toolbar. Alternatively, you can right-click on an instrument in the Market Watch and select “New Order” from the context menu. In the “New Order” section, you'll be asked to select the symbol you wat to trade, type of order and volume. Having set all necessary parameters, click the “Buy” or “Sell” button below, depending on the direction you want. Go to Tools>Options>Trade. Here you can enable one-click trading, allowing you to open positions with pre-selected parameters directly on the chart. To activate the One-Click Trading panel, open a chart of the instrument you're trading and press ALT+T on your keyboard. The One Click Trading panel is also available in the “Trading” tab of the Market Watch.
    • What order types are available in MT5?
      MT5 offers several order types: Market order — an order to open a position at the current market rate. A market order can be placed via the "New Order" window or One-Click-Trading panel. Pending order — an order to open a position once the price reaches a certain predefined level. The following pending order types are available in MT5: Limit orders are placed below the current bid (for long positions) or above the current ask (for short orders). Stop orders are placed above the current bid (for buy orders) or below the current ask (for sell orders). In order to place a stop or a limit pending order, you need to select “Pending Order” in the “New Order” window, specify its type and direction (i.e. Sell Limit, Sell Stop, Buy Limit, Buy Stop), the price it should be triggered at, volume and any other parameters if required. Alternatively, you can right click on the desired level on the chart and select the type of pending order you would like to open. The order will appear in the “Trade” tab under the account balance, equity and free margin. A Stop Limit order is a combination of previously described types. It is a pending order which becomes a Buy Limit or Sell Limit once the price reaches your stop level. In order to place it, you need to select “Buy Stop Limit” or “Sell Stop Limit” type in the New Order window. Then simply set the "Price" or the "Stop price" (the level at which the limit order will be placed) and the “Stop Limit price” (the order price for your limit level). For short positions, the Stop price should be below the current bid and the Stop Limit price should be above the Stop price, while in order to open a Long position you need to set the Stop price above the current ask and the Stop Limit price below the Stop price. When placing a pending order, it is important to take into account that each trading instrument has a certain Stop level, i.e. the distance from the current market price at which a pending order can be placed. To check the level, find the trading tool you want in Market Watch, right-click it and select “Specifications”.
    • How to set Stop Loss or Take Profit?
      Find the position you would like to set a Stop Loss or a Take Profit on, right-click on it and select “Modify or delete” from the context menu. In the pop-up window, set the desired level of your order. Keep in mind that for a short position you can set a Stop Loss above and a Take Profit below the current ask price, while when modifying a long position you should place the Stop Loss below and Take Profit above the current bid.
    • How to close a position?
      Find the positions you want to close in the “Trade” tab, right click it and select “Close position”. Depending on whether One-Click-Trading is enabled, it will either be closed right away at the current rate, or a Position window will appear, where you will be required to confirm the instruction by clicking “Close” button.
    • Why am I unable to open a position?
      If you are unable to open a “New Order” window and “New Order” button on the toolbar is inactive, you have signed in with your investor (read only) password. In order to trade please use the trader password when you log in. Inactive “Sell” and “Buy” buttons in the “New Order” window indicate that the volume you specified is invalid. Please bear in mind that minimum volume is 0.01 lot, and step is 0.01 lot. A “Not enough money” error message means that your free margin is not sufficient to open the order. You may need to adjust the volume or deposit to your account. A “Market is closed” error means that you're trying to open a position outside the instrument's trading hours. You can check the schedule in the symbol “Specifications” or on our website.
    • How can I check my trading history?
      You can find all closed positions in the “Account history” tab. The trading history is comprised of orders (i.e. the instructions you send) and deals (the actual transactions). From the context menu you can select which operations should be displayed (orders, deals or deals and order or positions), and filter them by symbol and period.
    • Can I check the upcoming market news?
      Open the “Calendar” tab to view released and scheduled events for the ongoing week. There you will find date, time and priority of the news, as well as forecast, previous and actual data.
    • How can I add an EA or a Custom Indicator to MT5?
      If you have downloaded an EA or Indicator you need to go to File>Open data folder>MQL5 and copy the .ex5 file into “Experts” or “Indicators” folder. Your EA or Indicator will appear in the “Navigator” window. Alternatively, you can download and add it in the “Market” tab right from the platform.
    • How can I open a chart?
      In order to open a chart you can simply drag and drop a trading tool from “Market Watch” to the chart window. Alternatively, you can right-click a symbol and select “New chart”.
    • How can I customise a chart?
      You can change periodicity, scale and switch between chart types on the standard toolbar. If you would like to change colours, add or remove Bid and Ask lines, Volumes or Grid, right click the chart and select “Properties” from the context menu.
    • How can I add an indicator to a chart?
      Find your indicator in the Navigator window and drop it to the chart. Modify its parameters in the pop-up window if required and click “OK” to apply the changes.
    • How can I launch an EA?
      Drag and drop your EA from the “Navigator”. Set the parameters if required in the expert window and click “OK” to apply the changes.
    • What deposit bonus do you offer?
      You can claim 10%, 30% or 50% bonus on each deposit.
    • How can I claim the bonus?
      To claim the bonus you need to verify your account and make a deposit. You can claim the bonus manually or enable automatic bonus application for each deposit in the bonus settings.
    • Does the bonus support my margin on MT4/MT5?
      Yes, bonus funds are a part of your equity and free margin. Bonus supports your margin, but please note that you need to maintain your equity above the bonus amount, otherwise it will be cancelled.
    • Does the bonus support my margin on cTrader?
      Yes, bonus funds are a part of your equity and free margin. Bonus supports your margin, but please note that your active bonus cannot be higher than your personal funds amount. cTrader bonus amount is divided into two parts: total bonus and active bonus. The active bonus amount (i.e. the amount included in your equity) cannot exceed your personal funds. In case the market goes against you, after a certain point the active bonus amount starts fluctuating depending on the quantity of real, not bonus, funds you have in your equity.
    • Can I withdraw the bonus?
      You can withdraw the bonus after completing our volume requirement, which is calculated as follows: bonus amount/2 standard lots, i.e. if you claim 50% bonus on 100 USD deposit, the volume requirement will be 25 standard lots.
    • Why am I unable to claim the bonus?
      Please make sure you have successfully verified your account on the personal info page and your free margin exceeds the bonus amount.
    • How can I check how many lots are left?
      You can check the completed percentage and the remaining volume for each bonus in the Personal Area on the Active bonuses page.
    • Can I claim a bonus on my new deposit if I have not completed the volume requirement for the previous one?
      Yes, you can. Volume calculation starts from the first bonus and continues consecutively, so after you complete the requirement for the first bonus, the volume for the next one will begin.
    • Where can I see my bonus(es) in MT4 and MT5?
      The total amount of bonus funds is shown as "Credit" in your trading platform until you meet the volume requirements.
    • Where can I see my bonus(es) in cTrader?
      You can check your bonuses in the "Bonus" tab in cTrader.
    • Why was my MT4/MT5 bonus cancelled?
      The bonus can be cancelled if:
      • Your equity falls below the bonus amount;
      • Your personal funds are below the bonus amount after withdrawal or internal transfer;
      • You cancelled the bonus in your Personal Area.
      You can get in touch with our Customer Service to specify the exact reason.
    • Why was my cTrader bonus cancelled?
      The bonus can be cancelled if:
      • Your personal funds are below the bonus amount after withdrawal or internal transfer;
      • You cancelled the bonus in your Personal Area.
      You can get in touch with our Customer Service to specify the exact reason.
    • How can I participate?
      You should sign up or log in to your Personal Area on OctaFX, then open the Menu on the right and clickopen Champion Demo Contest account.
    • When does the next round start?
      You can find the start date of the next round at the top of the Champion Demo Contest page.
    • My contest account is disabled. Why couldn't I join the contest and start trading?
      You can enter the MT4 trading platform using the contest login and password only AFTER the round has begun! First of all, сheck you’re trying to enter the right trading platform. The Champion Demo Contest is only available on MT4! Then check if the contest round is Active. You can find this information on the main page of your Personal Area.

      You can see the statuses Not yet started, Active or Finished in the same rows as the MT4 contest accounts. You can log in to the MT4 trading platform and start trading only if the contest account is marked as Active.
    • What is a trading platform and which platform I should use for trading?
      You have to download and install the MT4 trading platform or use the browser version. Do not confuse it with MT5 or cTrader! These are different platforms and you will not be able to log in and use them to trade in the competition.
    • Where can I find my contest rank?
      You can find your contest rank in the My Accounts list on the main page of your Personal Area.

      Note that your current rank will only appear in the contest account row marked as Active. By clicking on the Rank link you can see your personal contest page with detailed information (rank, trades, profit or loss, rank changes, achievements, and so on).
    • Can I participate in two competitions simultaneously?
      Yes, you can. You can also join the cTrader Weekly Demo contest for a shorter competition and a prize fund of $400.
    • Can I join the contest right away after sign up?
      You can’t join the ongoing round, however you can join the next contest round. You can find the start date of the next round at the top of the Champion Demo Contest page.
    • A round starts tomorrow. Why can’t I log into MT4 trading platform?
      You can log into the MT4 trading platform and start trading only when the round has already begun. Note that this happens according to server time, not your local time! Server time is EEST.
    • What are the prizes?
      • 1st prize gets 500 USD
      • 2nd prize gets 300 USD
      • 3rd prize gets 100 USD
      • The last place gets another 100 USD
      Prize funds are credited to real account and can be withdrawn anytime.
    • What is the duration of each round?
      Contest round length is four weeks from start to finish.
    • When does the current round end?
      You can find the end date of the current round under the Current Round tab of the Champion Demo Contest page.
    • When does registration begin and how long does it last?
      Registration for each contest is announced prior to its start. Registration for the next round begins at the same time the current round starts. You cannot register to join the current round, just the next one. The registration period is four weeks.
    • Who can participate in the contest?
      During the registration period anyone above the right legal age can register for the contest.
    • What is an avatar? Why should I upload it?
      It’s an image for your personal contest page and round statistics. You can use any image you want, or a photo of you. Please DO NOT upload your ID or any other legal document!
    • I can’t enter my nickname in the registration form, what’s wrong?
      Maybe that nickname is already taken. Please choose another nickname. This issue can also arise because you’re not using Latin letters. Please change the language to English and try to enter it again.
    • What’s an initial deposit?
      It’s virtual money in your contest account that OctaFX provides. You don’t need to deposit any real funds to participate in the demo contest.
    • Can I withdraw money from my contest account?
      The funds in your contest account are virtual, so you can’t withdraw them.
    • Where can I download the MT4 platform?
      You can find the latest version of the MT4 platform in the Download Centre.
    • What server should I use for the contest?
      You should use the OctaFX-Demo server.
    • How do I win?
      To win one of the prizes you should have the highest balance when the contest round ends—the gain percentage does not influence winning. If you have the lowest balance, you’ll receive a 100 USD consolation prize.
    • What trading techniques are allowed?
      You can use any trading techniques and cBots. But any kind of arbitrage trading or any other abuse with pricing and/or quotes will be subject to disqualification from the contest.
    • Are hedging or reverse trading strategies allowed?
      Yes, you can use these strategies.
    • Where can I see contest ratings and check the current round leaders?
      You can find the current round standings here.
    • Where can I see previous rounds results?
      You can see previous rounds winners and statistics in the archive.
    • Should I download MT4 or I can use the browser version of this platform too?
    • Can I trade from my smartphone?
      Yes, you can use the MT4 mobile app. You can find it in our Download Centre .
    • Can I use my contest account in another rounds or contests?
      You can’t use your contest account for multiple contest rounds or other contests.You have to open a new Champion Demo Contest account for each round. For a cTrader Weekly Demo Contest you have to open a cTrader Demo Contest account.
    • Can I participate in the contest if my OctaFX account is not verified?
      Yes, you can open a Champion Demo Contest account even if your OctaFX account is not verified.
    • What password should I use for trading on MT4?
      You should use your Trader password, not your Investor one!
    • How can I check the current round leaders?
      You can find rating and check detailed statistics of every participant here.
    • How can I find contest stats for another contestant?
      If you know his or her nickname, you can use search under the Current Round tab on the Champion Demo Contest page.
    • How can I find the last contestant?
      Just use the navigation at the bottom of the Current Leaders table on the Champion Demo Contest page.
    • How can I change my contest nickname?
      Please send a request to Support. Unfortunately, you can’t do it yourself at present.
    • Can I withdraw the prize if I win?
      Yes, you can. You are free to withdraw the prize or make more money from trading on your real account. In case prize funds are used for real trading, the withdrawal limit is 300% of the prize funds (including both the prize funds and profit).
    • How quickly will I receive the prize money?
      Usually, It takes from couple of days to a week. To get your prize you’ll need to answer a couple of questions for site news and provide us with your real account information—tell your real account number to transfer the prize money. The account must be verified, and can be a MICRO or ECN account.
    • What are the trading conditions?
      Each contest account has the same trading conditions, which are: 28 currency pairs + Gold and Silver available for trading, minimal volume is 0.01 lot, maximum is not limited, initial deposit is 1000 USD, leverage is 1:500.
    • How can I participate?
      You should sign up or log in to your Personal Area on OctaFX, then open cTrader Weekly Demo Contest account.
    • When does the next round start?
      You can find the start date of the next round at the top of the cTrader Weekly Demo Contest page.
    • My contest account is disabled. Why couldn't I join the contest and start trading?
      You can enter the cTrader trading platform using the contest login and password only AFTER the round has begun! First of all, сheck you’re trying to enter the right trading platform. The cTrader Weekly Demo Contest is only available on cTrader! Then check if the contest round is Active. You can find this information on the  main page of your Personal Area.

      You can see the statuses Not Yet Started, Active or Finished in the same rows as the cTrader contest accounts. You can log in to the cTrader trading platform and start trading only if the contest account is marked as Active.
    • What is a trading platform and which platform I should use for trading?
      You have to download and install the cTrader trading platform or use the browser version. Do not confuse it with MT4 or MT5! These are different platforms and you will not be able to log in and use them to trade in the competition.
    • Where I can find my contest rank?
      You can find your contest rank in the My Accounts list on the main page of your Personal Area.

      Note that your current rank will only appear in the contest account row marked as Active. By clicking on the Rank link you can see your personal contest page with detailed information (rank, trades, profit or loss, rank changes, achievements, and so on).
    • Can I participate in two competitions simultaneously?
      Yes, you can. You can also join the Champion Demo Contest for a longer competition and a prize fund of $1000.
    • Can I join the contest right away after sign-up?
      You can’t join the ongoing round, however you can join the next contest round. You can find the start date of the next round at the top of the cTrader Weekly Demo Contest page.
    • A round starts tomorrow. Why can’t I log into the cTrader trading platform?
      You can log into the cTrader trading platform and start trading only when the round has already begun. Note that this happens according to server time, not your local time! Server time is EEST.
    • What are the prizes?
      • 1st prize gets 500 USD
      • 2nd prize gets 300 USD
      • 3rd prize gets 100 USD
      • The last place gets another 100 USD
      Prize funds are credited to real account and can be withdrawn anytime.
    • What is the duration of each round?
      Contest round length is one week from start to finish (only working days).
    • When does the current round end?
      You can find the end date of the current round under the Current Round tab of the cTrader Weekly Demo Contest page.
    • When does registration begin and how long does it last?
      Registration for each contest is announced prior to its start. Registration for the next round begins at the same time the current round starts. You can not register to join the current round, just the next one. The registration period is one week (except Saturday and Sunday).
    • Who can participate in the contest?
      During the registration period anyone above the right legal age can register for the contest.
    • What is an avatar? Why should I upload it?
      It’s an image for your personal contest page and round statistics. You can use any image you want, or a photo of you. Please DO NOT upload your ID or any other legal document!
    • I can’t enter my nickname in the registration form, what’s wrong?
      Maybe that nickname is already taken. Please choose another nickname. This issue can also arise because you’re not using Latin letters. Please change the language to English and try to enter it again.
    • What’s an initial deposit?
      It’s virtual money in your contest account that OctaFX provides. You don’t need to deposit any real funds to participate in the demo contest.
    • Can I withdraw money from my contest account?
      The funds in your contest account are virtual, so you can’t withdraw them.
    • What is cTrader?
      cTrader trading platform is specifically designed for ECNs and offers direct market access (DMA). It has no restrictions on Stop/Limit levels and allows you to reverse, double or close all positions in one click. Level II depth of market available in cTrader provides more transparency regarding the available liquidity. You can compare cTrader with MT4 here.
    • Where can I download the cTrader platform?
      You can find the latest version of the cTrader platform in the Download Centre.
    • How do I log in to cTrader with my account?
      cTrader creates unified login credentials for all your trading accounts—cTrader ID and password. cTrader sends them to your email the moment you create your first OctaFX trading account within the cTrader platform. When you sign into the web-terminal, click the Log In link on the right and enter the cTrader ID / email and Password that you got from cTrader. Next, click the Log In button. You will see a list of all your cTrader accounts if you have more than one. If you don't remember which one of them is your cTrader Weekly Contest account, check in your Personal Area. If you forgot your cTrader password, view cTrader's password recovery tool.
      Please note: If you created an OctaFX trading account for cTrader before 15 July 2018 and used credentials sent by OctaFX to log into the cTrader terminal, check your email to find a message from cTrader with your new credentials. Use these new details to log in to all your OctaFX trading accounts for the cTrader platform. Account selection is available after logging into the terminal.
    • How do I win?
      To win one of the prizes you should have the highest balance when the contest round ends—the gain percentage does not influence winning.
    • What trading techniques are allowed?
      You can use any trading techniques and cBots. But any kind of arbitrage trading or any other abuse with pricing and/or quotes will be subject to disqualification from the contest.
    • Are hedging or reverse trading strategies allowed?
      Yes, you can use these strategies.
    • Where can I see contest ratings and check the current round leaders?
      You can find the current round standings here.
    • Where can I see previous rounds results?
      You can see previous rounds winners and statistics in the archive.
    • Should I download cTrader or I can use the browser version of this platform too?
    • Can I trade from my smartphone?
      Yes, you can use the cTrader mobile app. You can find it in our Download Centre.
    • Can I use my contest account in another rounds or contests?
      You can’t use your contest account for multiple contest rounds or other contests.You have to open a cTrader Weekly Demo Contest account for each round. For a Champion Demo Contest you have to open a new Champion Demo Contest account.
    • Can I participate in the contest if my OctaFX account is not verified?
      Yes, can open a demo contest account even if your OctaFX account is not verified.
    • Can I participate in the contest if my OctaFX account is not verified?
      Yes, can open a Demo Contest account even if your OctaFX account is not verified.
    • How can I find contest stats for another contestant?
      If you know his or her nickname, you can use search under the Current Round tab on the cTrader Weekly Demo Contest page.
    • How can I change my contest nickname?
      Please send a request to Support. Unfortunately, you can’t do it yourself at present.
    • Can I withdraw the prize if I win?
      Yes, you can. You are free to withdraw the prize or make more money from trading on your real account. In case prize funds are used for real trading, the withdrawal limit is 300% of the prize funds (including both the prize funds and profit).
    • How quickly will I receive the prize money?
      Prizes are credited automatically to a newly created real account after the end of the contest.
    • What is the OctaFX Supercharged 2 Real Contest?
      It is a trading contest on real accounts for both novice and experienced traders. In this contest, you can win bundles of smartphones with smartwatches every month, and luxury cars at the end of the year.
    • Is it free?
      Yes. You can participate in the Contest absolutely free of charge.
    • How do I win?
      To win monthly prizes, you need to win first place in any of three categories: Gain, Profit Factor, Traded Volume. To win the main yearly prizes, you need to achieve the highest results possible across all three categories throughout the year. The traders performing best will win the main prizes.

      Regardless when you enter the race, you can win.

      New deposits made to your contest account do not negatively affect your current Gain, can positively affect your future Gain, and increase your chances in the Traded Volume category!
    • What should I focus on?
      To win in the Gain or Profit Factor categories, you need to trade well. Every profitable trade will increase your ranking. To win in the Traded Volume category, only the amount of your balance matters. The higher your balance, the more orders you can close and more lots you can trade.
    • How is Gain calculated?
      Gain = (Personal Funds + Amount Withdrawn – Personal Funds When Deposited) / Personal Funds When Deposited × 100%

      In this equation, Personal Funds are the Contest Account’s current equity excluding bonuses, Amount Withdrawn is the total amount of money withdrawn from the contest account after its checking in for the round or making a deposit to it, Personal Funds When Depositedis an equity of the Contest Account (bonus funds not included) at the moment of making a deposit to it.

      If you make several deposits during the round, the total gain is calculated as a sum of separate gains for all timespans between deposits: Gain Sum = Gain 1 (from Initial Deposit to Deposit 2) + Gain 2 (from Deposit 2 to Deposit 3) + Gain N (After Deposit N).

      Whenever you make a new deposit to your contest account, we fix the gain that has already been made in this account before the deposit (Gain 1) and then start to calculate the gain after the deposit (Gain 2), until the end of the contest round or another deposit is made.
    • How is the Profit Factor calculated?
      Profit Factor = Profit from Trades (in USD) / Loss from Trades (in USD)

      If you have equal results with another participant, your ranking is determined by the volume of your profitable trades—if you have greater volume, you win. If these volumes also match, you win if you obtained this profit with fewer trades.
    • How is the Traded Volume calculated?
      Traded volume = total volume of all trades made throughout the round (contest).

      The volume of one trade is only counted once for both yearly and round rankings (for the round in the course of which the trade was opened). The volume of trades opened before signing up for the contest is counted for the first round you take part in.
    • How is the overall ranking calculated?
      Overall ranking = The sum of your places across all three categories in the yearly ranking - the higher the place, the smaller the number.

      The winner is determined by their overall ranking being the smallest number.

      If the participants have equal overall ranking, the winner is determined as follows:
      1. The participant with the lowest sum of places taken in the Profit Factor and Traded Volume categories wins.
      2. The participant with the highest Gain wins. (If the sum of places across Profit Factor and Traded Volume matches.)
    • What are the main prizes?
      The Prizes for the contest are as follows (with a money equivalent, where eligible):
      1st place: BMW X5 M (80,000 USD)
      2nd place: Lexus GS-F (60,000 USD)
      3rd place: Honda Civic Type R (30,000 USD).
      The prizes are subject to change without prior notice.
    • What are the round prizes?
      The Round Prizes for the contest in all three categories are as follows:
      • Samsung Galaxy S9+ and smartwatch Galaxy Gear S3 (1,000 USD)
      • Apple iPhone 8 and Apple Watch 3 (1,000 USD)
      • Huawei P20 PRO and smartwatch Huawei Watch 2 (1,000 USD).

        • The prizes are subject to change without prior notice.
    • Will you deliver the prize to my country?
      Yes, we will ship your prize to your location.
    • Can I take money instead of the car?
      We will only transfer money instead of car to you in exceptional cases. If we do, we'll transfer it into your trading account or bank account.
    • How soon will I receive the prize?
      This will take a little time. We will contact you within seven business days after the contest end date.

      Keep in mind that we run a background check on the winners, their legitimacy, information validity, and possible violations. You'll need to provide a full set of original documents (passport or other ID certifying your residence) before being able to take the prize. Your ID must be valid.

      Only then will we send you your round prize or appoint a date and time for the main prize award ceremony.
    • Will I get all the prizes if I win in several categories or rounds?
      You can win a maximum of four round prizes per year. If you win in several categories in one round (including if you used several contest accounts), you can get several prizes together.

      If you win for the fifth time or more, we will pay you out a cash sum of 20% of the monetary value of the prize, and the actual prize will be passed to the participant ranked second in that category.

      You cannot win more than one main prize. If several of your trading accounts qualify for the main prize, we will award you with the most valuable prize of those your accounts qualify for. The participants ranked next most successful will get the remaining prizes.
    • How do I join the contest?
      Sign up or log in to your Personal Area, create a new real account, and check the box "Sign up account to the Supercharged 2". Make sure your first deposit amounts at least 50 USD.
    • Can I join the contest right away after signing up?
      Yes, you can join the contest at any point. We'll start to record your contest ranking the moment you register for Supercharged 2 with a new or existing trading account containing Personal Funds of 50 USD or more.
    • Can I participate in several rounds with one trading account?
      Yes, you can. You only need to register your real account once, and it will automatically participate in all subsequent rounds as long as its Personal Funds (equity excluding bonuses) amount to 50 USD or more. If your Personal Funds drop below 50 USD by the beginning of a new round, the account will not qualify for this round until you replenish the Personal Funds to at least 50 USD. However yearly ranking for such account will still be counted.
    • I registered an account for the contest, but I'm not in the rankings and I did not receive a link to the contest statistics. Why is that?
      Simply registering an account for the contest is not enough to participate. Your account will be activated for the contest and its performance will be counted in the ranking only after you top up your balance by enough that its current equity excluding bonuses becomes at least 50 USD (or its equivalent in EUR).
    • Who can participate in the contest?
      Anyone of legal age (18+) with an OctaFX real account.
    • When does registration begin and how long does it last?
      You don't need to register in advance. Just register your real account for the contest at any point. You can do it at any time over the course of the year.

      We’ll close registration seven days prior to the contest end date.
    • How do I register for the Supercharged 2 contest?
      You need to register for the contest with a real trading account, plus MetaTrader 4 (Micro) or MetaTrader 5 (Pro), and make sure that your account’s Personal Funds (equity excluding bonuses) are 50 USD or above. You can use your existing account or create a new one.

      To register, click 'Join Contest Now!' on the contest page or navigate to the Contest section of your Personal Area and click 'Add account to the Supercharged 2 real contest'.
    • When does the contest start and end?
      Start date is 1 October 2018.

      End date is 30 September 2019.

      We will post the results within five business days in our Company News. The award ceremony will be arranged later depending on the winners' country of residence. We will contact the winners by phone or via email.
    • How many rounds are there in the contest?
      The contest has 12 rounds.
    • How long does one round last?
      Each round lasts for a calendar month.
    • How will I know when a current round ends?
      You can find the end date of the current round at the top of the Supercharged 2 Contest pages.
    • Can I participate in the real contest if my OctaFX profile is not verified?
      Yes, you can. Keep in mind though that we only give away prizes to verified users, so we recommend you verify over the course of the contest.
    • Can I register for the contest with several trading accounts?
      You are free to open any number of contest accounts and add money to them. Note that each contest account is ranked as a separate participant. Results of several accounts will not be combined.

      Using several different profiles opened on OctaFX is forbidden. If we reasonably suspect two profiles or more to be managed by one person, all trading accounts opened under these profiles will be banned from the Contest.
    • What are the trading conditions?
      Contest accounts apply the same trading conditions as ordinary real trading accounts of the same type do. Read through real account conditions
    • What are the trading techniques allowed?
      All trading techniques or EAs (robot trading) are allowed. But any kind of arbitrage trading or any other abuse with pricing and/or quotes, as well as the usage of failures in the quote flow for getting guaranteed profit will be subject to disqualification from the contest.
    • Are hedging and reverse trading strategies allowed?
      Yes, you can apply these strategies.
    • Can I adjust leverage ratio applied to my contest account?
      Yes, you can. This adjustment doesn't affect your contest statistics.
    • Do I need to have an account in a particular currency to participate in the contest?
      No, you don't. Any real account will do, as long as it's Personal Funds (equity excluding bonuses) are at least 50 USD or its equivalent in EUR.
    • What is an avatar? Why should I upload it?
      It’s an image for your personal contest page and round statistics. You can use any image you want, or a photo of you. Please DO NOT upload your ID or any other legal document!
    • I can’t enter my nickname in the registration form, what’s wrong?
      Maybe that nickname is already taken. Please choose another nickname. This issue can also arise because you’re not using Latin letters. Please change the language to English an dtry to enter it again.
    • How can I change my contest nickname?
      Please send a request to Support. Unfortunately, you can’t do it yourself at present.
    • Can other participants see my account balance?
      No, other participants can’t see your balance, equity, or profits and losses. Publicly available ratings only provide relevant information: current ranking, per cent of balance or equity change, Gain expressed as a percentage, Profit Factor, and so on. All absolute values regarding your account will only be presented to you when you log in with your password.
    • What’s an initial deposit?
      All your Personal Funds (equity excluding bonuses) in the account signed up for the contest are considered an initial deposit at the beginning of the round.

      To start participating in the contest, your initial deposit should be 50 USD or more.
    • Can I withdraw money from my contest account?
      You can withdraw money from your contest account at any time. However, if your Personal Funds (equity excluding bonuses) drop below 50 USD after a withdrawal, the account will not qualify for the next contest rounds.
    • Can I apply for a deposit bonus if I participate in the real contest?
      Yes, you can. But please note that it has no impact on your stats.
    • Will new deposits affect my Gain, if I make them in the course of the contest?
      No, they won't. Whenever you make a new deposit to the Contest Account, we fix the Gain that has already been made within this account before the deposit (Gain 1) and then start to calculate the Gain after the deposit (Gain 2) until the end of the contest round or another deposit is made. Therefore your Gain volume will not be affected by new deposits.

      To know more about what Gain is and how it is calculated, read through our Contest Rules.
    • What are trading platforms eligible for trading within the contest?
      MetaTrader 4 and MetaTrader 5 only.
    • Where can I download the trading platform?
      You can find the latest version of the MT4 or MT5 platform in our Download Centre.
    • What server should I use for the contest?
      You should use the OctaFX-Real server.
    • Do I need to download a trading platform or can I just use its browser version?
      The browser versions will do. You can use your browser to quickly access the MT4 web version or MT5 web version.
    • Can I trade with my smartphone?
      Yes, you can use the MT4 or MT5 mobile app. Find the download links in our Download Centre.
    • What password should I use for trading?
      You should use your Trader password, not your Investor one!
    • How can I view my contest rank?
      Log in to your